Ordering

“We offer safe and secure online ordering. However, if you prefer to place your order via mail, please print out a copy of your completed shopping cart form from this site. Be sure your shipping address is included and mail your shopping cart form with check or money order (made out to En-Ming Hsu, LLC) to:

En-Ming Hsu, LLC
Attn: DVD
P.O. Box 530211
Henderson, NV 89053 US

Please note that at this time, we do not accept credit card payments for mail orders. Mail orders must be paid by check or money order.

International Orders

International orders may be placed online. International shipping rates will be automatically calculated at checkout. International orders will be shipped via U.S. Postal Service.

Shipping

Shipping within the United States
Orders within the United States will be shipped via U.S. Postal Service First Class or Priority Mail depending on the weight of your order. Orders of 4 DVDs and under are charged a flat-rate shipping fee of $1.99. Orders of 5 and over will be charged actual shipping rates. Please allow up to 2 business days for your order to be processed and shipped. You will receive e-mail notification when your order is shipped.

Shipping to Addresses Outside the Continental United States
Orders being shipped to addresses outside the United States will be shipped via U.S. Postal Service. International shipping rates will be automatically calculated at checkout. Note that once your package arrives, customs will determine if there are duties due and then pass it on to your local postal unit (any duties or taxes will be due upon receipt).

Returns/Exchanges

Sales of DVDs are non-refundable and exchangeable only if you receive a defective or damaged copy. Please notify us within 7 days (sales@pastryresource.com) of receiving your order. Please complete the exchange form on your packing slip and include it with your exchange package.

Exchange address:
En-Ming Hsu, LLC
Attn: DVD
P.O. Box 530211
Henderson, NV 89053

Please allow up to 10 business days for your exchange to be processed. We will notify you via e-mail when your exchange has been processed.

If you have further questions regarding exchanges please e-mail us at sales@pastryresource.com and include your order #.

Privacy Policy

Your privacy is of utmost importance to us. No personal information (name, address, phone number or e-mail) is ever given to any other organization or distributed in any way. Information collected from users is used solely for informational purposes. No lists of contact information or e-mails are distributed. All personal information is stored securely in a private directory on our server and regularly downloaded (and deleted from server) to computers in the offices of En-Ming Hsu, LLC, which are protected by a monitored security system.

When you place an order or ask to be on our mailing list, we will ask for your name, address, phone number and e-mail address. When you visit our site, some information, such as your domain name, browser type, and referral information, is collected automatically. This information is used solely for the purpose of monitoring the traffic our site is generating. This gives us valuable information on which pages are visited most frequently, and which outside links are being utilized most. We use this data to improve the site and your shopping experience. We do not monitor navigation patterns outside of our site, but we do gather information on referral sites that send visitors to us.

We do not sell, rent, share, or exchange our customers’ e-mail addresses. E-mail addresses voluntarily given to us or collected from e-mail comments are never shared. We use these addresses for our own electronic marketing purposes, but only with your consent. Instructions on how to unsubscribe are included in every promotional e-mail.

When you checkout using PayPal or Google Checkout, you can be assured of a safe and secure online shopping experience. Please  click here to see PayPal’s Privacy Policy. Please  click here to see Google’s Privacy Policy.

Security Policy

When you checkout using PayPal or Google Checkout, you can be assured of a safe and secure online shopping experience. En-Ming Hsu, LLC is a verified business partner with PayPal and Google Checkout. All major credit cards (Visa, MasterCard, American Express, and Discover) are accepted by both PayPal and Google Checkout. Please  click here to see PayPal’s Security Policy. Please  click here to see Google’s Security Policy. No PayPal account or login is required to use credit cards via our verified business PayPal checkout.

Contact Us

Please contact us via e-mail:  sales@pastryresource.com

or via mail:
En-Ming Hsu, LLC
Attn: DVD
P.O. Box 530211
Henderson, NV 89053 USA

 

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